YR - Technical Service - BASIC (Yearly)

Signals and communications

Types of signals in specific applications.
Types of communications available.
Product information not found in the technical documentation.
Compatibility of third party sensors/actuators with our equipment.
Power supply for PLCs, Panel PCs, Modules, Power Supplies.

Installation

Digital inputs/outputs.
Analogue inputs/outputs.
Relay outputs.
Installation according to environmental conditions (humidity, temperature).
Installation according to type of application (noise, vibrations).
Installation - measurements, 3D models, machining
Installation - Mounting of HMI Panels on electrical or VESA panels.

Programming

Failure of the libraries developed by Industrial Shields®.
Information about the functionalities of the IS libraries if not found in the Readme of the library or in the blog.

Features

Performance by type of communications.
Performance in types of signals.
Performance in equipment customisation.

Reading and writing signals.
Difficulty in programming due to erroneous configuration of the boards.
Errors in communication protocols.
Erroneous values despite correct code and configuration.
Electrical faults in the equipment.
Misuse of the equipment (overvoltages, amperage peaks, short circuits, etc.).

Problems with the operating system or programming environment.
Blocking of the software of the equipment.
Impossibility of access via USB/Ethernet for programming.
Deformations in machining/encapsulation.
Impossibility of using wireless communication (GPRS, WiFi, BLE, LoRa, 4G,...).

Warranty

Warranties (See warranty model documentation) 
Diagnosis and management of warranties in the event of manufacturing faults.
Diagnosis and repair of equipment that does not work properly after online assistance.

Spare parts

Processing of customer requests for products without warranty.
Delivery of spare parts and support in installation and configuration.

Shipments

Management of shipments issues.

Distributors

Support for distributor customers. If you have purchased a product through one of our distributors, do not hesitate to contact us to solve your doubts.

Touch screen

Calibration of the Panels.
Touch does not work properly.
Physical damage to machining / screen / multiTouch system.

Communications

USB Port issues.
WiFi issues.
Bluetooth Low Energy issues.
UPS issues.
Ethernet issues.
RTC (Panel HMI 7”) issues.
RS-485 (Panel HMI 7”) issues.

Inputs and outputs

Opto-isolated inputs/outputs (HMI 7" panel) do not respond.

Operating system

Operating System image corrupted.
Industrial Shields services in the OS are not responding.

Code

Code/software testing.
End-user review of developed code.
Code/programme optimisation.

Warranty

Diagnosis and management of guarantees when the seal of the equipment has been broken, without having been required by the SAT.

Development

Help and support for the development of specific applications.
Detailed study of the feasibility of an application with Industrial Shields® hardware.
Meet and greet session for software troubleshooting / detailed explanation of equipment functionalities. 
Visit to customer's premises for system analysis / troubleshooting.

Libraries

Help and support for the use of libraries/software that have not been developed by Industrial Shields®.
Extended applications for the use of Industrial Shields® libraries.