Terms & Conditions

Industrial Shields General Terms and Conditions

Use of Website

Industrial Shields makes this Website available to all users (hereinafter referred to as the “User”), subject to the unconditional acceptance of these terms and conditions of use. Boot and Work Corp, S.L. is a Spanish company with its head office in Fàbrica del Pont, 1-11, 08272 de Sant Fruitós de Bages (Barcelona), Tax ID Code No. B65907990, email info@industrialsiedls.com, registered in the Commercial Registry of Barcelona, Volume 43,533, Page 145, Sheet 431,678, 1st Entry.

The User hereby declares that he or she is an adult (at least 18 years of age) and has the legal capacity to be bound by this agreement and to use this Website in accordance with these terms and conditions of use, which he or she fully understands and recognizes. The User agrees to keep confidential any passwords provided by Industrialshields to access the Website and ensure that no unauthorized third parties gain access to them. The User accepts responsibility for any financial consequences arising from the use of this Website with the User’s password to the IndustrialShields Website or from the use of the User’s passwords by third parties. Furthermore, the User declares that all information he or she provides to access this Website and while using it is true, complete and accurate, and he/she agrees to keep it updated.

This Website is solely and exclusively for the User’s personal use. The Website may not be modified, reproduced, duplicated, copied, distributed, sold, resold or exploited for commercial or non-commercial purposes.

The User agrees not to use this Website for illegal or prohibited purposes. In particular, the User accepts that he or she will only use this Website for him/herself and that the products or services purchased through this Website will be for his or her own use or consumption, or the use or consumption of persons on behalf of whom he or she is legally authorized to act. The User shall not resell to third parties products or services purchased through this Website.

Purchasing products and service through the Website

The Industrial Shields Website provides the User with access to information about the products and services related to Industrial Automation, complete and uncompleted electronic devices mainly based in open source hardware.

In accordance with Article 27 of the Spanish Law 34/2002 of 11 July on Information Society Services and in order to proceed with the above and as part of the support service to the User provided by Industrial Shields, the User authorizes IndustrialShields to keep an electronic document by which the agreement to purchase products and/or services is formalized. This document shall be filed in the records of Industrial Shields and may be accessed by the User at any time upon the latter’s request to Industrial Shields.

Policy on privacy and protecting personal data

Industrial Shields respects the User’s privacy and protects his or her personal data.

In order to access the services that Industrial Shields offers through this Website, the User must provide the personal data indicated on the online registration form (hereinafter referred to as “Registration Form”), which can be accessed by clicking on the “User Page” link that can be found on the top right of each page on the Website.

In compliance with the provisions of Spanish Organic Law 15/1999 of 13 December on the Protection of Personal Data (hereinafter referred to as “LOPD”), Industrial Shields hereby informs the User that by completing the Registration Form, the User’s personal data will be incorporated and processed in the files owned by IndustrialShields for the purposes of providing and offering its services and to carry out the corresponding procedures (management of delivery of the products and services purchased), sending information and advertising on offers, promotions and any recommendations from Industrial Shields, as well as for surveys, statistics and market trend analyses. In order to personalize these services and adapt them to the User’s needs and interests, thereby allowing IndustrialShields to send the User the best offers on the market, Users are asked to update this information regularly by notifying us of any change that occurs in the data provided.

Furthermore, Industrial Shields informs the User of their right to access, correct, cancel and challenge his or her personal data. Boot and Work Corp, S.L., with its head office in Fàbrica del Pont, 1-11, 08272 de Sant Fruitós de Bages (Barcelona), Tax ID Code No. B65907990, shall remain wholly responsible for the file itself. For the User’s comfort, he or she can also exercise said rights by email by writing to info@industrialsiedls.com

In compliance with the provisions of Article 11/1999 of the LPD, and considering the nature of the products and services that can be accessed through the Industrial Shields Website both nationally and internationally, the User agrees to allow his or her information to be given to any of the companies in the Industrial Shields Group for the purposes of providing and offering their services and to carry out the corresponding procedures, sending information and advertising on offers, promotions and any recommendations from Industrial Shields, as well as for surveys, statistics and market trend analyses.

Finally, and for the purposes of the provisions of Article 34.e) of the LOPD, the User agrees to allow Industrial Shields to transfer his or her personal data to recipients, in accordance with the aforementioned terms and conditions, in any country in the world, even those which do not offer the same level of protection as the LOPD.

In any event, IndustrialShields guarantees the confidential processing of the User’s personal data as well as the server on which it is stored. Said data shall be subject to the safety measures required to avoid unauthorized access by third parties.

In addition, the User is hereby informed of the following:

• Industrial Shields only collects and uses personal data that is necessary for providing high quality customized services, such as consulting and information on products and/or services, on those of the other companies in the Industrial Shields Group, as well as on any offers and promotions of third companies that Industrial Shields deems may be beneficial or of interest to the User.

• Specifically, Industrial Shields collects information on the Users’ tastes and preferences using the data directly provided by the User and the analysis of data traffic, including the use of cookies (see below). Similarly, it collects information relative to year of birth, sex, nationality, language, children and marital status. • When the User purchases a product or service through the Industrial Shields Website, he or she must specify his or her name, email address, credit or debit card number, its expiry date and telephone number. Industrial Shields may have to inform its messaging service of the User’s telephone number in order to process his or her order and to provide information on its status.

• If the User participates in a contest or promotion, Industrial Shields will request his or her name, postal address and email address to organize the contest or promotion in question and to notify the winner(s).

• By registering with Industrial Shields and granting express acceptance to receive newsletters on products offers and ideas, the User also accepts that he or she may receive advertising messages, both those contained in newsletters and those that are sent which only contain exclusive information for the User.

In any case, Industrial Shields shall not provide the User’s personal data to any third party outside its organization. Nevertheless, it is possible that Industrial Shields may provide this information to third parties with whom IndustrialShields has commercial relations, which may reside anywhere in the world, in the event that the User reserves or purchases a product or service through its Website. Industrial Shields may also provide global statistics on sales, customers, data traffic and other information from the Website to these third parties. However, such statistics shall not include any data that may make it possible to personally identify the User.

Operations for consulting the User’s account data and for requesting products and/or services through the Industrial Shields Website are done using a secure server. The software of this server encrypts the information the user enters before transmitting it. Furthermore, Industrial Shields has strict security procedures regarding the storage and disclosure of data in order to avoid any unauthorized access, in accordance with the provisions of Article 9 of Spanish Organic Law 15/1999 of 13 December on Protection of Personal Data (LOPD). As a result, Industrial Shields may occasionally request that you enter your password before giving you any information about yourself.

The Industrial Shields Website accepts the use of cookies. A cookie is a fragment of information that the browser stores in the computer’s hard drive. Every time you visit the Industrial Shields Website, our server will recognize the cookie and give us information about your last visit. The majority of browsers automatically accept the use of cookies, but it is often possible to modify the configuration of the browser to stop this. Even if you decide not to receive cookies, you can still use the majority of the services on our Website, including the purchase of products or services. If at any time you wish to make any comments or complaints on how we use your personal data, please write to us at the following email address: info@industrialsiedls.com

Industrial and intellectual property rights

All of the content on the Industrial Shields Website (including, but not limited to, texts, graphics, logos, button icons, images, audio files and software) is owned by Industrial Shields or its content providers and is protected by national and international industrial and intellectual property regulations. The compilation (understood as the collection, arrangement and assembly) of all content of the Industrial Shields Website is the exclusive property of Industrial Shields and is protected by national and international industrial and intellectual regulations. All software used on the Industrial Shields Website or belonging to its software Suppliers is protected by national and international industrial and intellectual regulations. Any other use of the content on this Website is strictly prohibited, including its total or partial reproduction, modification, distribution, transmission, subsequent publication, exhibition and/or representation. In particular, any type of use of the images contained on the Industrial Shields Website outside this Website is strictly prohibited without the express consent of Industrial Shields and/or its Suppliers.

Industrial Shields and other names of products, services, graphics and logos of Industrial Shields are internationally registered trademarks. The names of other products, services and companies mentioned in this document may be registered trademarks of their respective owners.

Limitation of Liability

Industrial Shields offers this Website as-is and does its best in respect of its updating, maintenance and functioning, but it makes no guarantees as regards technical faults, service infallibility, or that the system or portal will function at all times.

Industrial Shields publishes on its Website various information about the products and services provided and offered by third parties, and it can make no representations about the truthfulness, accuracy, completeness and updating of the data contained in such offers.

Industrial Shields assumes no liability for any damages arising directly or indirectly from the purchase of a product or service offered on its Website due to negligence on the part of the Supplier of said product or service, or some other cause not attributable to IndustrialShields.

Links with other Websites

The Industrial Shields Website may contain links to other Websites that are not managed by Industrial Shields, which are included only for reference purposes. Industrial Shields does not exercise any control over these Websites nor is it responsible for their content.

The inclusion of links to other Websites does not imply that Industrial Shields promotes, vouches for, guarantees or recommends these sites. These links are only used as informative references, without any valuation of the content, owners, services or products offered therein.

Use of Industrial Shields communication forums

The User may use the Industrial Shields communication forums or chat rooms for sending and receiving messages and materials directly related to the topics covered in the site, provided he or she agrees not to:

• Slander, insult and/or bully the other users or violate in any way their legal rights.

• Publish, send by email or distribute in any way defamatory, indecent or illegal materials or information.  • Send files that contain viruses or similar programs that may affect the running of computers, software or data, whether that of the Website or the other Users.

• Advertise or offer the sale of any type of goods or services, carry out surveys or contests, or send messages requesting they are forwarded as chain mail.

Industrial Shields does not guarantee, review, filter or approve any of the content on the communication forums or chats, email messages and other types of messages sent by the users. Industrial Shields reserves the right to deny, at its sole discretion, access by any user to this Website or to any section thereof without prior notification.

Industrial Shields allows the User to send his or her reviews and comments about the products and/or services on its Website. In doing so, the User grants IndustrialShields, the other companies of the Industrial Shields Group and/or its sub licensees the right — non-exclusive, exempt from copyright, perpetual, irrevocable and totally transferable to third parties — to use, reproduce, modify, adapt, publish, translate, create derived products of, distribute and display these reviews and comments all over the world and through any means of communication. Furthermore, the User also grants Industrial Shields, the other companies of the Industrial Shields Group and/or its sub licensees the right to use the name that accompanies this review or comment, if applicable.


Return & Refund Policies

At Industrial Shields we offer you a product range with the highest quality. If for any reason the product delivered is not the product you have requested, you can contact our technical service by sending an email to:

industrialshields@industrialshields.com

With the subject: RETURNS

In the body of the email you must clearly indicate the reasons for your return. Once your email is received, our staff from the returns department will contact you to arrange the return.

Once reviewed the reasons why you want to return the product, it may be that a person from our technical department contacts you to assess if it is possible that there is a configuration error, programming or installation, which is preventing the product from functioning normally. If after this review, you still want to return the product, we will tell you how to make the return, step by step.

 

If for any reason the product delivered is not the product you have requested, you can contact our technical service by sending an email to:

industrialshields@industrialshields.com

With the subject: REFUND

In the body of the email you must clearly indicate the reasons for your refund. We are very sorry for that, but, don’t panic, we will solve it. Once your email is received, our staff from the returns department will contact you to arrange the refund.

Once reviewed the reasons why you want to refund the product, it may be that a person from our technical department contacts you to assess if it is possible that there is a configuration error, programming or installation, which is preventing the product from functioning normally. If after this review, you still want the refund of the product, we will inform you, step by step, of how this will work. In a few days you will receive the refund.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in a good condition. Ideally, it must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at industrialshields@industrialshields.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at industrialshields@industrialshields.com and send your item to: Fàbrica del Pont, 1-11, Sant Fruitós de Bages (Barcelona), 08272, Spain.

Shipping
To return your product, you should mail your product to: Fàbrica del Pont, 1-11, Sant Fruitós de Bages (Barcelona), 08272, Spain.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 120€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Guarantee of the products purchased

The term of guarantee for the products that Industrial Shields distributes is established by the manufacturers or distributors of the products marketed by Industrial Shields, if it does not include deficiencies caused by negligence, blows, incorrect use or improper handling, incorrect installations, etc. Nor materials that are worn by use. In the case of products manufactured by Industrial Shields, in each case the warranty period of the same and the conditions thereof shall be indicated.

Once the Customer has received the product, they will have an informative leaflet of the product, sufficient instructions for the correct use and installation and all the information about the guarantee, this information may be redirected to a web page.

Industrial Shields will not be obliged to collect the damaged product and the Customer should contact the Supplier’s After-Sales Service. In this sense, Industrial Shields will carry out the actions aimed at providing Clients that so request the contact data of said service and will provide these information sufficient for the presentation of the relevant claims.

The guarantee will lose its validity in the event of defects or deterioration caused by external factors, accidents, in particular, electrical accidents, wear, installation or use not in accordance with the instructions of the Supplier / manufacturer.

Products modified or repaired by the Customer or any other person not authorized by the supplier are excluded from the warranty. The guarantee will not be applicable to the apparent defects and defects of conformity of the product, for which any claim must be made by the Client in question within 7 days after the delivery of the products. The warranty will not cover products damaged by improper use.

 

Law and applicable jurisdiction

These General Terms and Conditions, as well as any relation between IndustrialShields and the User, shall be governed by the laws of Spain. Both parties are subject to the jurisdiction of the Courts of the city of Barcelona for any litigious issue arising from the existence, content and/or interpretation of these General Terms and Conditions or from any relation between IndustrialShields and the User.

IndustrialShields reserves the right to make changes at any time on its Website as well as in these General Terms and Conditions.

Our address

Tax ID Code No. B65907990,

Boot and Work Corp, S.L.

Fàbrica del Pont, 1-11

08272 de Sant Fruitós de Bages (Barcelona), Spain

E-mail address: info@industrialshields.com